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FAQs
Shopping made simpler. Find help with your Itwaar Bazaar order.
Shipping
Where do you deliver in Pakistan?
Enter your complete address at checkout to see whether delivery is available to your city or area. For remote locations, contact us before ordering if no shipping option appears.
How long will delivery take?
Delivery depends on your location, item availability and courier service. Refer to any estimate shown at checkout or in your order confirmation. During sales, public holidays or severe weather, delivery may take longer. Contact us with your order number for an update.
How much does shipping cost?
Your applicable delivery charge is shown at checkout before you confirm the order. If a free-delivery promotion applies, check its conditions and the final checkout total.
What address details should I provide?
Include your house or flat number, street, area, city, postal code where available and a nearby landmark. Use an active Pakistani mobile number so the courier can contact you.
Can I change my address or cancel an order?
Contact us promptly with your order number and the requested change. We will check whether the order can still be updated or cancelled; changes may not be possible once processing or dispatch has begun.
What if I miss the courier delivery?
Contact the courier using the details in your tracking message, or ask us for help. Re-delivery depends on the courier and parcel status. Keep your phone available and confirm your address to avoid a return to sender.
Returns
How do I request a return?
Contact us with your order number, the item and the reason for your request. We will confirm eligibility under our refund policy and explain the next steps. Please wait for instructions before sending an item back.
What if my item is damaged, incorrect or incomplete?
Contact us promptly after delivery with your order number and clear photographs of the item, packaging and courier label. Keep the packaging and all contents while we review the issue.
How long do I have to request a return?
Check our published refund policy for the applicable deadline. Return windows may depend on the product and reason; contact us promptly so we can help assess your request.
Can I return beauty products, personal-care items or sale items?
Some categories may have hygiene, seal or promotional restrictions. Check the product listing and refund policy before ordering. Contact us if an item arrives damaged or incorrect, even when category restrictions apply.
Who pays return shipping?
The applicable cost depends on the reason for return and the refund policy. We will explain any return-delivery charges and shipping instructions when assessing your request.
How will an approved refund or exchange be processed?
Once eligibility and the returned item have been reviewed, we will confirm the available resolution, payment route and expected processing time. Please retain your order confirmation and return courier receipt.
Payments
Can I pay by Cash on Delivery (COD)?
If Cash on Delivery is shown at checkout for your address and order, select it to pay the amount due when the courier delivers your parcel. Availability may vary by location and order.
Do you accept cards, bank transfers, Easypaisa or JazzCash?
Use only the payment methods displayed at checkout or confirmed through our official contact page. A method is available for your order only when it is offered there.
Can I open my COD parcel before paying?
COD does not automatically include an open-parcel service. Please confirm the applicable courier arrangement with us before ordering. If there is a problem with the item after delivery, contact us for help.
What should I do if an online payment fails?
Check whether your bank or wallet shows a charge before trying again. If money was deducted but no order confirmation arrived, contact us with the payment reference and time. Never send your PIN, password, full card details or OTP.
How do I use a discount code?
Enter your code in the discount field at checkout and check that the final total updates before placing your order. Codes may have expiry dates, minimum spend or product restrictions and may not combine with other offers.
Is the amount I pay shown before ordering?
Review the checkout total, including shipping and any displayed taxes or charges, before confirming. For COD, keep the confirmed amount ready. Contact us if a courier requests an amount that differs from your confirmation.
Order Tracking
How do I track my order?
Open the order-status link in your confirmation email. When tracking is added after dispatch, use the tracking link or number provided there. Contact us with your order number if tracking is unavailable.
What is the difference between an order number and tracking number?
Your order number identifies your purchase with Itwaar Bazaar. A tracking number identifies the parcel with the courier and may become available after dispatch. Keep both for support queries.
Why has tracking not updated?
A tracking number can appear before the courier scans the parcel. Updates may also be delayed in transit. If there is no progress beyond the delivery estimate, contact us so we can check the shipment.
What if tracking says delivered but I did not receive it?
Check with household members, reception or security first. If the parcel is still missing, contact us promptly with your order and tracking numbers so the delivery record can be investigated.
I did not receive an order confirmation. What should I do?
Check spam or junk folders and confirm the email address used at checkout. Contact us with your name, phone number and approximate order time. Avoid placing a duplicate order until the first order has been checked.
Who should I contact about a delayed order?
Use our official Contact page and include your order number and any tracking details. We will help check the current status. Do not share payment passwords, PINs or OTPs when requesting support.
Still need help? Contact Itwaar Bazaar. For eligibility and deadlines, please read our refund policy.
