)
Shipping Policy
Last updated: 22 October 2026
Itwaar Bazaar delivers within Pakistan through courier services, subject to coverage at your address.
Delivery charges
We offer free standard delivery within Pakistan on eligible orders. Check the final checkout total before confirming your purchase. Any special delivery charge must be displayed or clearly agreed with you before the order is dispatched; we will not add an undisclosed charge after you order.
Delivery estimates
Our usual delivery estimate is 3–5 working days after order confirmation. Working days exclude Sundays and public holidays in Pakistan. This is an estimate rather than a guaranteed delivery appointment.
Remote locations, stock availability, order verification, promotional periods, public holidays, weather and courier disruption can extend the estimate. If we identify a significant delay or cannot serve your address, we will contact you with the available options.
Order confirmation and Cash on Delivery
We may contact you to verify your order, phone number or delivery address before dispatch. Please provide an active mobile number and respond to verification requests to avoid delays.
Where Cash on Delivery is offered at checkout, pay the confirmed order total to the courier when your parcel arrives. Other payment methods are available only when displayed at checkout. COD does not automatically include permission to open a parcel before payment; follow the courier's delivery procedure.
Your delivery details
Include your house or flat number, street, area, city, postal code where available and a useful landmark. Contact us immediately if anything needs correction. We will try to update an order before dispatch; an in-transit address change depends on the courier.
Tracking and missed deliveries
Use the order-status link in your confirmation message. When courier tracking is available, follow the tracking details provided after dispatch. Initial scans and tracking updates can take time to appear.
If the courier cannot reach you, arrange the next available delivery attempt using its contact details or ask us for help. Re-delivery or reshipment may involve a charge, which we will explain and agree before sending the parcel again.
Damaged, missing or delayed parcels
If a parcel appears badly damaged or tampered with, photograph its condition if possible and contact us promptly. If you accept delivery and discover an issue inside, follow our Refund Policy and report it within seven calendar days.
If tracking says delivered but you have not received your parcel, check with household members or reception, then contact us with your order and tracking numbers. We will help investigate with the courier. We will not treat a tracking label alone as the final answer to a reported delivery problem.
Need help?
Email itwaarbazaar35@gmail.com with your order number. We do not currently offer international delivery under this policy.
