Refund Policy

Last updated: 22 October 2026

We want your order to arrive as expected. If an item arrives damaged, defective, incorrect or incomplete, contact Itwaar Bazaar within 7 calendar days of delivery so we can help.

What qualifies for a return?

  • An item arrives broken, leaking or otherwise damaged.
  • You receive a different product, size or colour from the one ordered.
  • An item or included accessory is missing.
  • An item arrives defective, expired or materially different from its description.

We do not offer routine change-of-mind returns, including choosing the wrong shade or size, no longer needing an item, or disliking its fragrance, texture or appearance when the correct item was supplied. This does not affect any rights you have under applicable law.

How to request help

  1. Email itwaarbazaar35@gmail.com with your order number, delivery date and a short explanation.
  2. Include clear photographs of the item, its packaging and courier label. A video can help explain an issue, but an unboxing video is not a mandatory condition for every claim.
  3. Keep the item, packaging, labels and all supplied contents while we review your request. Stop using a damaged or suspected defective item.
  4. Wait for our return instructions and confirmed return address before sending anything back. Retain your courier receipt.

Item condition and hygiene

Return the item as received, with its packaging and accessories where reasonably available. Do not continue using, wash, alter or damage it after discovering the problem. Opening packaging to discover a fault does not automatically invalidate a genuine damage or defect claim.

Cosmetics, skincare, fragrances, intimate apparel and personal-care products are not eligible for change-of-mind returns. We will still assess reports of items that arrived damaged, defective, wrong, incomplete or expired. Discounted items remain eligible for these fault-related claims.

Return shipping and resolutions

For an approved claim caused by a damaged, defective or incorrect item, Itwaar Bazaar will arrange return shipping or reimburse the reasonable return cost agreed with you in advance. Please do not book a premium courier service without agreement.

After review, we will offer an appropriate replacement, missing-item delivery or refund. A replacement depends on stock availability. Where only part of an order is affected, the resolution will normally cover that part. For a fully returned order caused by our error, any original standard delivery charge will also be refunded.

Refunds, including Cash on Delivery

Once a return is received and approved, we aim to issue the refund within 7–10 working days. If no physical return is required, this period starts when the claim is approved. We will tell you if more time is needed to investigate.

Prepaid refunds are normally sent to the original payment method where supported. COD refunds are arranged by bank transfer or another supported method agreed with you. Store credit is optional and will not replace an agreed cash refund without your consent. Your bank or payment provider may take additional time to credit the funds.

Provide refund details only through our official support channel. We will never ask for your PIN, password or OTP.

Cancellations and questions

Contact us promptly to cancel before dispatch. Once dispatched, cancellation may no longer be possible. For an approved cancellation of a prepaid, unshipped order, we will arrange repayment through the supported payment route.

If we decline a request, we will explain why. Nothing in this policy excludes rights or remedies available under applicable consumer law. For help, contact Itwaar Bazaar.